Our Business
We are reputable emergency response, disaster recovery, and environmental management and property restoration service professionals
The Ideal Group is committed to building an excellent reputation for the provision of innovative service solutions through a team of well trained, well organised, multi-skilled technicians using market leading techniques and product applications to solve customer needs in line with our policy on the environment.
We will achieve our objective through the application of a systematic approach to the operation and management of our business.
Our Clients
We win and retain our clients by competing fairly and ethically within our marketplace.
We protect the interests of our clients by balancing quality and cost, limiting the services we provide to those clearly identified in our Scope of Works.
We do all we can to limit secondary damage by focusing our efforts on rapid, cost effective recovery and restoration as our first priority.
We secure the ongoing relationship of our client with their customer by meeting the assurances that they have given.
We provide an accessible, quality service, enhancing the reputation of the clients whose customers we serve at every opportunity.
We commit to an agreed, transparent process for the disposal of items deemed beyond economical repair.
Our Clients’ Customer
We give our clients customers their homes or business life back.
We empathise with the disruption faced by the customers of our clients as they deal with emergencies.
We are aware of the sensitivities associated with the nature of our work.
We handle personal items with respect.
We work in a structured, non threatening manner and ask permission before we act.
We offer reliable information as to the nature of our work and the timeframes associated with its delivery.
We seek to restore the customers’ home or business premises back to them in the shortest possible time in a compliant manner.